A List of Frequently Asked Questions [FAQ]

by **Shawn** Fri Jun 04, 2010 12:09 am

Here is a list of frequently asked questions.

[Note: You can press "ctrl + f" to find the answer to your error. For example, if you have the Error code: -2147287038 (Unknown error 0x80030002), press ctrl + f and paste in the error code. You would be able to find the answer to your solution without having to look through the whole list.]

Q: The client won't start up! It says that "We are unable to connect to the login server due to a server check, a firewall block or other network issues".
A: The server is probably down. Just chill and wait, or browse the forums to see why it's down. If the server isn't down, check if your firewall is blocking the client from accessing the internet (Google on how to do it).

Q: I click on my character, see a brief glimpse of a map and then I disconnect.
A: Your character is probably stuck in a glitched map. Go to TwilightMS forum and post in the support section.

Q: I try to log in but I get a message stating "This is an ID that is already logged in, or the server is under inspection".
A: Your character is probably stuck already logged in to the game. It might mean the server is down at that moment and you should just try waiting a little while. Feel free to check the forums for assistance or even post a thread in the support section requesting assistance and we will try to help as quickly as we can.

Q: When I click on my character nothing happens. It just stays on the character selection screen. Sometimes your character will be without clothing or you will be on the character selection screen and you will see "notices" of players leveling or GMs assisting players.
A: There is a very high chance that your character is bugged and will need some type of item wipe. If you have an item you think might be glitched or that we think might be glitched, we will try removing just that one item to see if that resolves the problem. If you are still glitched at that point then we may have to wipe all your items, resulting in you having to start again.

Q: I click on my character but nothing happens. It just stays on the character selection screen and then eventually it goes back to the login page saying "Unable to connect to the login server"
A: This happens when the server is lagging or for lack of a better term is "frozen". There is nothing to do at this point except to wait, visit the forums to see if there is any news about the server or post a thread in the support section requesting assistance.

Q: I log in but I keep disconnecting all the time. What is wrong with my character?
A: Its usually not your character that has the problem. You are likely to have not downloaded the newest Wz edits available on the website or on the forums. Try downloading that and see if it helps. If you are still having the same problem, then your character might be glitched and you should post a thread in the support section requesting assistance.

Q: I try to log in but I get a message stating "This is an ID that has been deleted or blocked from connection. Please check again."
A: This means you have been banned from playing the server. If you are unsure as to why you were banned, you may visit the forums and post a thread in the Ban Appeal section requesting confirmation as to which rule you broke.

Q: The game starts, goes to a black screen and then shuts down! What's going on?
A: Chances are you're using the wrong version of MapleStory for this server. If your Maplestory is anything other than version 75, it won't work. Try reinstalling both the full version 75 Maplestory and the TwilightMS client along with any special Wz edits that is available in the forum and then try logging in again.

Q: The game starts, but shuts down and a message box pops up with "Error code: -2147287038 (Unknown error 0x80030002)".
A: You probably have corrupted or edited .wz files. Try reinstalling both the full version 75 Maplestory and the TwilightMS client along with any special Wz edits that is available in the forum and then try logging in again.

Q: I received some sort of error code looking like this: Error code: -2005XXXXXX (Unknown error code 0xXXXXXXXX).
A: There are a few reasons why this error occurs. This error normally results from incorrect Display drivers or an outdated version of DirectX. Please be sure to have the latest video card and DirectX drivers installed. If you do not know your graphics card brand/model,
(1) Start.
(2) Run. (For Vista users, type in cmd in the search box below and run the cmd.exe.)
(3) Type in "dxdiag".
(4) Look under Display tab.

Q: When I start the game, I get the "Monitor out of range" error!
A: This issue may erupt from monitor frequencies MapleStory does not play on. To find a frequency for your monitor, browse to your MapleStory folder and run the Setup.exe. You will be prompted a pop-up stating, click NO and follow the instructions.

Q: I can't start up the client. It says I'm missing wzmss.dll file.
A: You need to make sure that the game client is in your Maple Story folder. If that doesn't fix it, try to download and install this. Also make sure none of the .dll files are missing. If any are, reinstall v.75 or ask us for assistance with getting a specific file for you.

Q: When I launch the game, I get "Failed in finding proper screen mode for Gr2D." error.
A: Download latest version of DirectX to solve the problem. If it doesn't fix it, install/update your graphic card's driver. If you do not know your graphics card brand/model,
(1) Start.
(2) Run. (For Vista users, type in cmd in the search box below and run the cmd.exe.)
(3) Type in "dxdiag".
(4) Look under Display tab.

Q: I'm a Vista user. The game stops working everytime I click on it, help pl0x?
A: This is a common Vista error, it may occurs on other program or game too. Here's a solution to fix it:
(1) My Computer.
(2) System Properties.
(3) Advanced system settings.
(4) Under Advanced tab, you'll see 'Performance', click on the 'Settings...' beside it.
(5) Go to Data Execution Prevention tab. (Mark 'Turn on DEP for all programs...' if it is not marked.)
(6) Click 'Add...' and browse for the client
(7) Press OK.

If you cannot find an answer to your question, feel free to post in the support section and our friendly staff would gladly help you in the best way we can.

Stickyed~Andy